Certification of Capability in Business Analysis (CCBA) — Question 318

You are the business analyst for your organization and you're working with Nancy, the Sales Director. You've been identifying requirements for Nancy about the sales force and her desire to add a customer management solution to the sales process. Nancy believes that the software can help automate the sales process, keep things better organized than the current approach, and ultimately create more sales for the organization. As a business analyst, which one of the following should you advise Nancy about her need?

Answer options

• A. There's an assumption that the perceived solution will create the desired benefit.
• B. There are no constraints in the analysis process.
• C. There is a cost, time, and quality constraint that must be satisfied to create the solution.
• D. There will be a cost and time element to create the solution.

Correct answer: A

Explanation

The correct answer is A because it highlights the assumption that implementing the software will automatically lead to increased sales, which may not be guaranteed. Options B and C incorrectly suggest that the analysis process is unconstrained, which is not realistic, while D fails to address the critical aspect of assumptions about benefits that A captures.