Certification of Capability in Business Analysis (CCBA) — Question 264

A project is being initiated to enhance an online product because sales have declined for over a year. The company leaders are confident that all of the skills needed to improve the product exist within the company. By enhancing the product, sales will increase and new customers will emerge. A business analyst (BA) will help the enhancement project by first:

Answer options

• A. evaluating the business need.
• B. documenting the requirements.
• C. implementing a suitable solution.
• D. identifying the stakeholders.

Correct answer: B

Explanation

The correct answer is B because documenting the requirements is a crucial first step in any enhancement project, allowing the team to understand what needs to be improved. Evaluating the business need (A) and identifying the stakeholders (D) are important but come after understanding the specific requirements. Implementing a suitable solution (C) is not feasible until requirements are properly documented.