Certification of Capability in Business Analysis (CCBA) — Question 262

The human resources department of an organization needs a new report. The business analyst (BA) assigned to this effort has scheduled a requirements workshop with the users. Users from the legal department have also been invited to the workshop. As the BA sets up the workshop, what can be done in advance to ensure a productive and focused workshop?

Answer options

• A. Reserve a location
• B. Create an agenda
• C. Document the feedback
• D. Facilitate the workshop

Correct answer: D

Explanation

The correct answer is D, as facilitating the workshop ensures that the BA can guide the discussion, keep participants on topic, and encourage collaboration. Options A, B, and C, while beneficial, do not directly ensure the productivity of the workshop itself; they are logistical or post-event actions that support the workshop rather than enhance its focus during the session.