Certification of Capability in Business Analysis (CCBA) — Question 26

Henry and Fred are working together on business analysis duties for the implementation of new software. Henry, the business analyst, tells Fred that they should take the current measurement of productivity, and then measure again after the solution has been implemented. This benchmarking approach will allow Henry and
Fred to see the real effect of the solution on the business need. What term is assigned to this measurement?

Answer options

• A. Post implementation factor
• B. Yield
• C. Key performance indicators
• D. S-Curve

Correct answer: C

Explanation

The correct answer is C, as Key Performance Indicators (KPIs) are specific metrics used to evaluate the success of an organization in achieving its objectives. Options A, B, and D do not accurately describe the systematic approach to measuring productivity before and after the implementation of a solution.