Certification of Capability in Business Analysis (CCBA) — Question 258

The director of a furniture store manages a group of skilled carpenters who make furniture from locally available materials. The director decides to automate its inventory processes so that carpenters can place orders for raw materials themselves. A business analyst (BA) is engaged to define the requirements and propose options for commercial off-the-shelf (COTS) inventory management solutions. After meeting with the director, the BA needs to schedule a workshop with the carpenters to:

Answer options

• A. investigate whether automation is a constraint for the end users.
• B. present the proposed future state to the end users.
• C. demonstrate some of the proposed products to end users.
• D. convey the benefits of the automation to the end users.

Correct answer: C

Explanation

The correct answer is C because the BA needs to demonstrate the proposed products to the carpenters to ensure they understand how the new inventory management system will work. Options A, B, and D focus on constraints, future states, and benefits, which are important but not the immediate goal of demonstrating products.