Certification of Capability in Business Analysis (CCBA) — Question 251

For a new accounts payable (AP) solution, the solution owner has provided the business analyst (BA) with goals the AP management team would like the solution to support. To ensure the solution meets these needs, the BA documents key performance indicators (KPIs). Which of the following is an example of a KPI?

Answer options

• A. "The solution will enable account holders to make account payments via a web form."
• B. "The solution will send payment notification to the account holder after successful processing."
• C. "The solution will reduce the payment processing time from three days to two days."
• D. "The solution will report the average number of days an account payment is outstanding."

Correct answer: C

Explanation

Option C is correct because it quantifies a specific improvement in the payment processing time, which is a measurable outcome. The other options describe features or notifications but do not provide a measurable indicator of performance related to the efficiency of the solution.