Certification of Capability in Business Analysis (CCBA) — Question 236

In a project meeting, stakeholders presented conflicting views on how the business analysis process should be conducted, leading to the sponsor becoming very upset. If a similar situation arises in the future, what can the business analyst (BA) do to avoid the situation?

Answer options

• A. Obtain stakeholder sign off on the approach
• B. Communicate with each stakeholder individually
• C. Develop a clearer RACI matrix
• D. Obtain approval for the business case

Correct answer: A

Explanation

Obtaining stakeholder sign off on the approach ensures that everyone is aligned and agrees on the process, which can help prevent conflicts. While communicating individually with stakeholders may provide insights, it does not guarantee a unified approach. Developing a clearer RACI matrix can clarify roles but may not directly address conflicting views. Obtaining approval for the business case is important, but it does not specifically resolve the issue of differing opinions on the analysis process.