Certification of Capability in Business Analysis (CCBA) — Question 204

An organization is experiencing long contracting life cycles when establishing annual contracts with its customers. Upon initial investigation, the outdated application was thought to be the cause, however based on further analysis the business process is found to be flawed. The business analyst (BA) wants to model the people involved in the process. Which of the following techniques models the responsibilities of these stakeholders?

Answer options

Correct answer: C

Explanation

The correct answer is C, as a Roles and Permissions Matrix effectively delineates the responsibilities and access levels of stakeholders within a process. The other options, while useful in different contexts, do not specifically focus on modeling stakeholder responsibilities; Data Flow Diagrams illustrate data movement, Use Cases and Scenarios describe interactions, and Activity Flow outlines process steps.