Certification of Capability in Business Analysis (CCBA) — Question 196
A business analyst (BA) is working on a project to implement a commercial off-the-shelf application for tracking customers. In an observation session with a Domain subject matter expert (SME), the BA notes that the SME keeps separate records for the customers who are also vendors. The BA knows that the new software has a module for vendor management that would integrate the vendor and customer records. Which type of opportunity has the BA identified?
Answer options
- A. Automation to increase consistency of behavior
- B. Reduction of duplicate tasks performed by staff
- C. Ability to provide greater amounts of information to staff
- D. Potential to provide future value supported by the system
Correct answer: A
Explanation
The correct answer is A because the integration of vendor and customer records through automation will ensure consistent behavior in record-keeping and reduce discrepancies. Option B, while relevant, does not directly address the consistency aspect. Option C focuses on information quantity rather than behavior consistency, and option D is too broad, as it speaks to future potential rather than immediate opportunities for consistency.