Certification of Capability in Business Analysis (CCBA) — Question 190

A finance manager wants to begin a new project to replace the existing expenses processing system. The finance manager feels that the current expense submission-to-reimbursement process takes too long and is substantiated by 50% more complaints regarding incorrect reimbursement amounts than the same time last year. What should the business analyst (BA) investigate first?

Answer options

• A. Enterprise information model to ensure definitions are still valid
• B. Submission processes to determine which activities can be fully automated
• C. Finance solution vendors for inclusion in a Request for Information
• D. Business process to uncover inefficiencies and failing control points

Correct answer: C

Explanation

The correct choice is C, as exploring finance solution vendors is essential to identify potential systems that could address the existing issues. Options A and B focus on internal processes rather than seeking external solutions, while D, although important, does not directly address the need for new solutions from vendors.