Certification of Capability in Business Analysis (CCBA) — Question 179

During a lessons learned session, stakeholders had a heated discussion on the performance measures being employed and why they are necessary. The business analyst (BA) explained that performance measures are required to:

Answer options

• A. evaluate whether the required return on investment is met.
• B. gather insights into the value provided by a solution.
• C. decide if similar projects should be taken up again.
• D. verify that organizational resources were spent wisely.

Correct answer: B

Explanation

The correct answer, B, emphasizes that performance measures are used to gather insights into the value a solution provides, which is crucial for understanding its effectiveness. The other options, while relevant to project management, focus on different aspects such as ROI, project selection, and resource management rather than the direct value derived from the solution.