Certification of Capability in Business Analysis (CCBA) — Question 160

A business analyst (BA) is tasked with designing a method of ensuring that the requirements captured during the elicitation sessions satisfy the needs and expectations of the customer experience, within an initiative. The BA identifies a way that the stakeholder requirements can be structured to ensure realization of the desired customer experience. Which viewpoint describes the approach taken by the BA to structure the requirements?

Answer options

• A. User interactions
• B. Business model
• C. Audit and security
• D. Business process model

Correct answer: A

Explanation

The correct answer is A, as the BA's focus on user interactions directly relates to understanding and enhancing the customer experience. Options B, C, and D do not specifically target customer interactions, as they pertain to broader business strategies or compliance rather than the specifics of user engagement.