Certification of Capability in Business Analysis (CCBA) — Question 12

You work as a business analyst for u Certify Inc. You have been assigned the task to implement the job shadowing process. Which of the following statements are true regarding the job shadowing process?
Each correct answer represents a complete solution.

Answer options

• A. The job shadowing process is a part of business analysis planning and monitoring activities.
• B. In this process, the observer is required to keep an eye on those workers whose work routine is down and who are unable to explain their work.
• C. In this process, the observer has to understand their work process for better assessment of the modifications of the work required.
• D. Job shadowing is an elicitation process that is a part of job observation.

Correct answer: B, C, D

Explanation

Options B, C, and D correctly describe aspects of the job shadowing process, emphasizing the observer's role and the purpose of the technique. Option A is incorrect because job shadowing is specifically an elicitation technique rather than a planning and monitoring activity.