Certification of Capability in Business Analysis (CCBA) — Question 119

A business analyst (BA) was asked by the vice president (VP) to evaluate the organization's claims processing capability and recommend improvements. The VP agreed to the BA's recommended solution approach and identified an external vendor to develop the modernized claims processing system. Before contracting with the external vendor, the BA realized that the budget should be approved by the Chief Financial Officer. What was missed by the BA when performing stakeholder analysis?

Answer options

• A. Attitude
• B. Roles
• C. Decision making authority
• D. Level of influence

Correct answer: C

Explanation

The correct answer is C, as the BA failed to identify the Chief Financial Officer's decision-making authority regarding budget approvals. Understanding the roles and influence of stakeholders is important, but without recognizing who has the authority to make key decisions, the BA risks delays and complications in the project.