Certified Business Analysis Professional (CBAP) — Question 64

After the implementation of a new financial solution, the business analyst (BA) observes that the performance of a solution does not meet the anticipated benefits detailed in the original business case. What is a technique the BA can use to understand the reason for this?

Answer options

• A. Interface analysis
• B. Business capability analysis
• C. Data flow diagram
• D. Fishbone diagram

Correct answer: D

Explanation

The Fishbone diagram is an effective tool for identifying the root causes of problems by visually mapping out potential factors. The other options, while useful in different contexts, do not focus specifically on diagnosing performance issues as effectively as the Fishbone diagram does.