Certified Business Analysis Professional (CBAP) — Question 462

Most users of a pilot application have experienced more efficient processing compared to the old system. However, the business analyst (BA) has observed that a few people took much longer to complete the process. The system event log shows that those users encountered errors when they attempted to sign on.
Which of the following would the BA recommend to improve overall performance?

Answer options

• A. Sent a reminder to all users of their user ID and password
• B. Automate the login process
• C. Gather more information from the individuals who had errors
• D. Extend the pilot to more people

Correct answer: C

Explanation

The correct answer is C because gathering more information from those who encountered errors will help identify the specific issues affecting their performance. Options A and B do not address the underlying problems causing the errors, while option D could exacerbate the situation by introducing more users to the flawed system without resolving the issues first.