Certified Business Analysis Professional (CBAP) — Question 398

You are the business analyst for your organization. Gary and Janet, two key stakeholders in the project, are in disagreement over a requirement for the type of software to be installed on the server your solution calls for.
What must happen in this instance before formal approval can be offered?

Answer options

• A. The conflict will need to be resolved through research, resolution, or through a third-party mediation.
• B. Gary and Janet will need to determine who has seniority in the company to determine which requirement takes precedence.
• C. The conflict will need to be removed from the solution scope until Gary and Janet come to a solution.
• D. The business analyst will need to make a decision on which requirement is most appropriate.

Correct answer: A

Explanation

The correct answer is A because resolving conflicts through research, resolution, or mediation ensures that both stakeholders' concerns are addressed properly, leading to a well-informed decision. Options B and D are not appropriate as they rely on authority rather than collaboration, and option C would delay the project unnecessarily without resolving the underlying issue.