Certified Business Analysis Professional (CBAP) — Question 319

You are the business analyst for your organization. A customer has approached your organization and is requesting that your company create new software for them that will help them collect customer information.
In regard to enterprise analysis this business needs stems from which one of the following need generation approaches?

Answer options

• A. Bottom-up
• B. External drivers
• C. Middle management
• D. Top-down

Correct answer: B

Explanation

The correct answer is B, External drivers, as customer requests typically arise from factors beyond the organization's internal structure, reflecting market demands or competition. Options A, C, and D represent different internal approaches to need generation and do not directly relate to a client's external request.