Certified Business Analysis Professional (CBAP) — Question 260

A utility company found that its current billing system charges customers for their usage, but does so incorrectly when the system estimates reads on meters rather than performs actual reads. Company stakeholders would like to improve this aspect of the system but are hesitant to make changes because they are otherwise pleased with the system. A business analyst (BA) has completed a current state diagram and would like to start discussions on what the future state may look like. What information can the BA determine by having a current state diagram?

Answer options

• A. The strengths and weaknesses of the current system
• B. The cost/benefit measures for the new system
• C. The change management plan for implementation
• D. The needs for the future state solution

Correct answer: A

Explanation

The correct answer is A, as a current state diagram highlights the existing strengths and shortcomings of the current system, which is essential for understanding areas that require improvement. Options B and C are incorrect because they pertain to the new system's evaluation and implementation strategies, which are not addressed by analyzing the current state. Option D is also incorrect since it focuses on future needs rather than the present system's assessment.