Certified Business Analysis Professional (CBAP) — Question 238

Your organization is using a plan-driven approach to business analysis.
What must you do with all of the communication documents created as part of this high-priority project that you are serving as the business analyst for?

Answer options

• A. All formal communication must be destroyed once the project is completed.
• B. All communications must be documented and passed onto the solution's project manager for analysis and to serve as supporting detail.
• C. The communications management plan will dictate what will happen to the business analysis communications.
• D. All communications must be archived and will become part of the organizational process as sets.

Correct answer: D

Explanation

The correct answer is D because archiving communications ensures that valuable information is preserved for future reference and process improvement. Option A is incorrect as destroying documents undermines knowledge retention. Option B, while important, doesn't address the final handling of documents, and option C suggests a plan but does not confirm the necessity of archiving.