Certified Business Analysis Professional (CBAP) — Question 227

Martha is observing Gary complete several activities as part of her requirements elicitation process. Martha is simply observing the steps Gary takes to complete his work and she is taking notes. In this instance Martha does not ask Gary any questions.
What type of observation technique is Martha completing?

Answer options

• A. Shadowing
• B. Active
• C. Passive
• D. Usage consideration

Correct answer: C

Explanation

The correct answer is C, Passive, because Martha is merely observing without interaction. Active observation would involve asking questions or engaging with the subject, which she is not doing. Shadowing implies a closer involvement, while usage consideration is not relevant in this context.