Certified Business Analysis Professional (CBAP) — Question 208

A business analyst (BA) is preparing for observation. A passive approach has been selected for establishing performance metrics.
What should be identified for the next step?

Answer options

• A. Dependencies
• B. Communication channels
• C. Performance measures
• D. Participants

Correct answer: D

Explanation

Identifying Participants is crucial as they are the individuals whose actions will be observed to gather performance metrics. While Dependencies, Communication channels, and Performance measures are important aspects of the analysis, they do not directly pertain to the immediate next step of determining who will be involved in the observation process.