Certified Business Analysis Professional (CBAP) — Question 205

An organization implements a solution to increase the efficiency of its internal processes. The business analyst (BA) felt that the success of the solution is tied to the organizational structure and confirmed that the solution conforms to the organizational hierarchy. After the solution rolled out, the solution was not widely adopted among stakeholders and some features were not being utilized.
Which aspect of the organizational structure did the BA fail to consider?

Answer options

Correct answer: C

Explanation

The correct answer is C, as informal relationships can significantly influence how solutions are adopted within an organization. The BA may have focused too much on formal structures, neglecting the impact of informal networks and relationships which can facilitate or hinder the acceptance of new solutions. Options A, B, and D do not address the informal dynamics that often play a crucial role in stakeholder engagement and adoption.