Certified Business Analysis Professional (CBAP) — Question 202

A business analyst (BA) is facilitating a meeting between process owners to capture the business rules for a workflow solution. One of the attendees expresses a strong opinion that the solution will not deliver the expected value.
How will the BA ensure the process owner remains engaged and will support the change?

Answer options

• A. Update the requirements
• B. Record the feedback and continue
• C. Review the future state
• D. Change the governance approach

Correct answer: C

Explanation

The correct answer, C, involves reviewing the future state, which helps the process owner visualize the benefits and aligns their expectations with the project's goals. Options A and D do not address the immediate concern about engagement, and B only acknowledges the feedback without promoting further discussion or resolution.