Certified Business Analysis Professional (CBAP) — Question 19

A company is about to embark upon a large organizational change initiative that involves restructuring its service offerings. A senior business analyst (BA) is assigned the work of establishing performance measures for the business analysis work to be performed by the BA team. Which of the following performance measures is appropriate to assess the value delivered by the work products against the cost, time, and resource investments expended to create them?

Answer options

Correct answer: B

Explanation

The correct answer is B, as 'Significance' measures the importance and impact of the work products in relation to the resources invested. 'Effectiveness' (A) refers to how well the products achieve their intended outcomes, while 'Strategic' (C) pertains to alignment with long-term goals, and 'Knowledge' (D) relates to the information and expertise gained, none of which directly assess value against costs and resources.