Certified Business Analysis Professional (CBAP) — Question 185

An insurance company has two actuarial teams: Life and Non-Life. The Life team has a specialized tool to make their calculations while the Non-life team performs calculations manually. Last year the company bought a single solution to support both groups. The Non-Life team continues to do certain calculations manually to conform to their processes.
Which type of analysis was missed prior to purchasing a solution?

Answer options

• A. Operational assessment
• B. Organizational structure
• C. Stakeholder impact analysis
• D. Stakeholder location

Correct answer: C

Explanation

The correct answer is C, as a Stakeholder impact analysis would have identified the needs and preferences of both teams before the purchase, ensuring that the solution met the requirements of the Non-Life team. The other options, while relevant to organizational assessments, do not specifically address the importance of understanding the effects of changes on different stakeholder groups, which is crucial in this scenario.