Certified Business Analysis Professional (CBAP) — Question 170

Whilst working on business requirements to improve a process, a business analyst (BA) has created flowcharts from the viewpoint of several different users. The stakeholders have expressed some confusion because the flows seem inconsistent.
What ensures that the process models relate to each other?

Answer options

• A. Roles and Permissions Matrix
• B. Organizational Model
• C. Future State Description
• D. Information Architecture

Correct answer: D

Explanation

The correct answer is D, Information Architecture, as it provides a structured framework that defines how information is organized and utilized across different flowcharts, ensuring consistency. The other options, while important, do not specifically address the relationships between the process models in the same way that Information Architecture does.