Certified Business Analysis Professional (CBAP) — Question 165

As part of defining the business analysis approach for a project, the business analyst (BA) identifies the key stakeholders responsible for upcoming activities for the initial phase. The BA emails each of these stakeholders and asks when they can be finished. One stakeholder does not reply, one angrily comments that it is not their job and is too busy, and two respond saying that they do not understand what is being asked of them.
What competencies can the BA draw on that would best assist with getting agreement from all these stakeholders?

Answer options

• A. Personal accountability, time management, demonstrated trustworthiness
• B. Negotiation, conflict resolution, effective communication
• C. Industry knowledge, solution knowledge, organization knowledge
• D. Learning, creative thinking, problem solving

Correct answer: B

Explanation

The correct answer is B because negotiation, conflict resolution, and effective communication are essential skills for addressing the various responses from stakeholders. These skills will help the BA to resolve misunderstandings, manage conflicts, and facilitate clear dialogue. The other options do not directly address the interpersonal challenges presented in this scenario.