Certified Business Analysis Professional (CBAP) — Question 142

The performance of a newly implemented document management system is falling significantly short of the measures defined as part of the project. However, the business is recognizing some level of value from the system. The business analyst (BA) considers the only option available to the company to increase performance and determines that the cost of implementing the option is ten times higher than the expected benefits. What should the BA recommend?

Answer options

Correct answer: D

Explanation

The BA should recommend continuing with the implemented solution because the business is still deriving some value from it, despite the performance shortfall. Retiring the solution would eliminate any existing benefits, while the costs associated with the alternative option far outweigh the expected benefits, making it impractical. Engaging stakeholders or conducting elicitation may not resolve the underlying performance issues or provide immediate value.