Certified Business Analysis Professional (CBAP) — Question 14

A business analyst (BA) is compiling a communication plan by reviewing stakeholders and identifying the needs of the stakeholders. The BA organizes the stakeholders based on their needs and decides that all communication will be handled through e-mail so that information can be disseminated quickly and easily while maintaining a record. What has the BA missed in the stakeholder analysis?

Answer options

Correct answer: B

Explanation

The BA neglected to consider the communication preferences of the stakeholders, which is crucial for effective engagement. While using email can be efficient, different stakeholders may have varying preferences for communication methods, which could lead to misunderstandings or decreased engagement. The other options, such as presentation materials and business objectives, are important but not directly related to how stakeholders prefer to receive information.