Certified Business Analysis Professional (CBAP) — Question 123

A business analyst (BA) is reviewing the performance results from a recent change initiative. One of the results stated, "The planned schedule expected 50% of the project to be done at milestone 6. The schedule performance index (SPI) was .87. Three project team members worked overtime to ensure that the actual schedule would align with the planned schedule."
This is an example of what type of action?

Answer options

• A. Engagement
• B. Preventive
• C. Corrective
• D. Improvement

Correct answer: C

Explanation

The correct answer is C, Corrective, because the team took action to address a deviation from the planned schedule by working overtime. The SPI of .87 indicates that the project was behind schedule, necessitating corrective measures. The other options do not apply as they refer to different types of actions that do not specifically address a performance deficiency.