Certified Business Analysis Professional (CBAP) — Question 120

A business analyst (BA) finds that the solution service level agreement (SLA) cannot be met in one out of five identified scenarios, as there is a dependency on a requirement which is a part of a future release. How should the BA approach the solution limitation?

Answer options

• A. Modify the SLA
• B. Change the business process
• C. Increase the scope and include the dependent requirement
• D. Assess the impact on the business operations

Correct answer: D

Explanation

The correct answer is D because assessing the impact on business operations allows the BA to understand the consequences of the SLA not being met, which is crucial for making informed decisions. Modifying the SLA (A) may not address the root cause, changing the business process (B) may not be feasible, and increasing the scope (C) could lead to delays and complexities without resolving the core issue.