Certified Business Analysis Professional (CBAP) — Question 102

A team of business analysts (BAs) were assigned to review an enhancement request that would involve changes in a stockroom and the inventory of products.
The changes will impact several groups of people and the amount of savings is in excess of $1 million dollars. The recommended process improvement will be presented to management for approval.
What should the team do first?

Answer options

• A. Create a business case
• B. Produce an organizational model
• C. Define the change strategy
• D. Validate the cost savings

Correct answer: C

Explanation

The correct answer is C, as defining the change strategy is essential to understanding how to implement the changes effectively. Options A, B, and D, while important, are secondary steps that come after a clear change strategy has been established. Without a strategy, the other tasks may lack direction and coherence.