Certified Internal Auditor (CIA) Part 3: Business Knowledge for Internal Auditing — Question 90

Which of the following responsibilities would ordinarily fall under the help desk function of an organization?

Answer options

• A. Maintenance service items such as production support.
• B. Management of infrastructure services, including network management.
• C. Physical hosting of mainframes and distributed servers.
• D. End-to-end security architecture design.

Correct answer: A

Explanation

The correct answer is A, as help desks are primarily focused on providing support for production issues and maintenance requests. Options B, C, and D involve broader management and technical responsibilities that are usually handled by specialized teams rather than the help desk.