Certified Internal Auditor (CIA) Part 3: Business Knowledge for Internal Auditing — Question 38

According to Herzberg's Two-Factor Theory of Motivation, which of the following factors are mentioned most often by satisfied employees?

Answer options

• A. Salary and status.
• B. Responsibility and advancement.
• C. Work conditions and security.
• D. Peer relationships and personal life.

Correct answer: B

Explanation

The correct answer is B, as Herzberg identified responsibility and advancement as key motivators that lead to job satisfaction. Options A, C, and D refer to hygiene factors or less significant aspects that do not primarily drive satisfaction according to the theory.