Certified Internal Auditor (CIA) Part 3: Business Knowledge for Internal Auditing — Question 213

Internal auditors are reviewing change management processes involving the organization’s IT department. Which of the following is a characteristic of an ineffective change management process that would impact the organization’s clients?

Answer options

• A. Projects delays result in lost opportunities in emerging markets against the competition.
• B. Flaws in the network create the risk of premature press releases that describe details about upcoming products.
• C. Changing priorities result in resources being moved from planned IT projects to unplanned projects.
• D. Staffing shortages result in prolonged delays related to addressing concerns about services.

Correct answer: D

Explanation

The correct answer, D, highlights how staffing shortages can cause significant delays in addressing client concerns, directly impacting service quality. The other options, while indicating issues, do not specifically point to an ineffective change management process that systematically affects client services.