Certified Internal Auditor (CIA) Part 3: Business Knowledge for Internal Auditing — Question 118

Which of the following would be the best method to collect information about employees' job satisfaction?

Answer options

• A. Online surveys sent randomly to employees.
• B. Direct onsite observations of employees.
• C. Town hall meetings with employees.
• D. Face-to-face interviews with employees.

Correct answer: D

Explanation

Face-to-face interviews allow for deeper engagement and clarification, making it easier to understand employees' feelings about their job satisfaction. While online surveys and observations can provide some insights, they often lack the personal touch and depth that interviews provide. Town hall meetings might not allow for as much individual feedback as personal interviews do.