IBM WebSphere Application Server Network Deployment V8.5 and V9.0, Core Administration — Question 23

An administrator is using the Guided Troubleshooter in the IBM Support Assistant to troubleshoot IBM WebSphere Application Server issues. After going through data collection and analysis, no reliable solution is found.
What is the administrator's best next step?

Answer options

• A. Call in a new PMR with IBM and upload Troubleshooter data to ECuREP.
• B. Open a new PMR with IBM and upload SystemOut.log from the IBM WebSphere Application Server.
• C. Submit results to the IBM WebSphere Application Server forum for a quick response from other forum users.
• D. Use the Guided Troubleshooter to open a service request with IBM, so all the troubleshooting data analyzed so far is uploaded automatically.

Correct answer: D

Explanation

The best step for the administrator is to use the Guided Troubleshooter to open a service request with IBM, as this will automatically upload all the troubleshooting data collected so far. Options A and B involve manually submitting data, which may not provide the same level of integration or efficiency. Option C, while useful for community support, does not guarantee a timely or official response compared to directly contacting IBM.