IBM MQ v9.2 System Administration — Question 14

What are the three default classes of a Ticket? (Choose three.)

Answer options

• A. Problem
• B. Activity
• C. Service Request
• D. Change
• E. Incident
• F. Release

Correct answer: A, C, E

Explanation

The correct answer includes Problem, Service Request, and Incident, which are the primary classes used for categorizing tickets. Activity and Change, while important in IT service management, do not represent the default classes of a Ticket, and Release is typically associated with deployment rather than ticket classification.