IBM Planning Analytics V2.0 Developer — Question 30

A developer has been asked to build a question and answer system using the IBM Watson Assistant service for a retail bank to handle questions from customers on the banking website. From which group of users should the developer target to collect representative questions?

Answer options

• A. A sample set of members from IT team managing the website
• B. call center agents who routinely handle such customer calls
• C. executive sponsor and decision makers at the bank
• D. a sample set of end users of the application

Correct answer: B

Explanation

The correct answer is B because call center agents have direct experience with customer inquiries and can provide realistic questions that customers are likely to ask. Options A, C, and D are less suitable since IT team members may not interact with customers directly, executives may not be aware of specific customer concerns, and end users might not represent a comprehensive view of all customer queries.