IBM Planning Analytics V2.0 Developer — Question 11

The IT helpdesk of a large enterprise routinely conducts surveys of its users. The survey allows the users to rate the performance of the helpdesk and to enter about 3-4 lines of comments in a free form text field.
Which IBM Watson service should the IT helpdesk use to drive insights from the texts and to look for patterns among complains for improvements?

Answer options

• A. Use Discovery to extract keywords and entities for common patterns across the comments plus gain insight into the sentiment expressed by each comment
• B. Natural Language Classifier to evaluate sentiments expressed in the comments
• C. Use Natural Language Classifier to look for concepts mentioned in the review
• D. Use Personality Insights to analyze traits of the users logging the comments

Correct answer: D

Explanation

The correct answer is D because Personality Insights can analyze the traits of users based on their comments, which helps in understanding patterns and improving services. Option A focuses on keyword extraction and sentiment analysis, but does not provide insights into user traits. Option B specifically evaluates sentiment but lacks a broader analysis. Option C also misses the focus on user traits, limiting its effectiveness in this context.