Certified Information Privacy Technologist (CIPT) — Question 143

What has been identified as a significant privacy concern with chatbots?

Answer options

• A. Most chatbot providers do not agree to code audits
• B. Chatbots can easily verify the identity of the contact.
• C. Users' conversations with chatbots are not encrypted in transit.
• D. Chatbot technology providers may be able to read chatbot conversations with users.

Correct answer: D

Explanation

The correct answer, D, highlights that chatbot technology providers could potentially access user conversations, raising privacy concerns. Option A is incorrect as it addresses code audits, which is not directly a privacy issue. Option B is wrong because verifying identity is not a privacy concern but rather a security feature, and option C, while relevant, does not specifically address the provider's access to conversations.