IAPP Artificial Intelligence Governance Professional (AIGP) — Question 124

A US-based mortgage lender has purchased a chatbot. They plan to have the chatbot collect information from consumers who are interested in loans and offer the consumers 2-3 different options based on its current pricing and product offerings, which change frequently. This chatbot was initially developed and previously deployed by a Russian airline for booking flights.

The best option for the part of the process that generates the loan offers is:

Answer options

• A. Retrieval-Augmented Generation.
• B. Multimodal Generative AI.
• C. Expert System.
• D. Quantum computing.

Correct answer: C

Explanation

The correct answer, C. Expert System, is suitable because it can use predefined rules and knowledge to generate loan offers based on consumer data. The other options, such as A. Retrieval-Augmented Generation and B. Multimodal Generative AI, focus on different AI capabilities that are not specifically tailored for generating structured loan offers, while D. Quantum computing is not relevant to the task at hand.