IAPP Artificial Intelligence Governance Professional (AIGP) — Question 113

An organization is assessing the impact of four separate AI tools currently in use.
Which one should it prioritize last?

Answer options

• A. An AI system that recommends products based on customer prompts via chat.
• B. An AI system that screens resumes for university degrees.
• C. An AI system that analyzes emotions on customer service calls.
• D. An AI system that analyzes customer account data for creditworthiness.

Correct answer: A

Explanation

The AI system that recommends products based on customer prompts via chat (A) should be prioritized last because it typically has less direct impact on critical business functions compared to the other systems. In contrast, systems that screen resumes, analyze emotions during calls, or assess creditworthiness have more significant implications for hiring, customer satisfaction, and financial decisions.