IAPP Artificial Intelligence Governance Professional (AIGP) — Question 108

A leading software development company wants to integrate AI-powered chatbots into their customer service platform. After researching various AI models in the market which have been developed by third party developers, they’re considering two options:
Option A - an open-source language model trained on a vast corpus of text data and capable of being trained to respond to natural language inputs.
Option B - a proprietary, generative AI model pre-trained on large data sets, which uses transformer-based architectures to generate human-like responses based on multimodal user input.
Option A would be the best choice for the company because:

Answer options

• A. It is less expensive to run.
• B. It may be better suited for applications requiring customization.
• C. It can handle voice commands and is more suitable for phone-based customer support.
• D. It is built for large-scale, complex dialogues and would be more effective in handling high-volume customer inquiries.

Correct answer: B

Explanation

Option B is the correct answer because an open-source model allows for more flexibility and customization compared to proprietary models. While Option A may be less expensive, it is the ability to tailor the application that makes it more suitable for unique customer service needs. The other options do not accurately describe the advantages of the open-source model in this context.