Certified Professional in Accessibility Core Competencies (CPACC) — Question 45

Which action BEST sustains an organizational culture shift toward accessibility?

Answer options

• A. Delivering internal sensitivity training
• B. Injecting accessibility into a one-time project
• C. Introducing changes to business processes
• D. Requiring outside training for employees

Correct answer: C

Explanation

Introducing changes to business processes (C) is essential for embedding accessibility into the organizational culture long-term. While delivering sensitivity training (A) and requiring outside training (D) can raise awareness, they do not fundamentally change how the organization operates. Injecting accessibility into a one-time project (B) lacks the sustained impact needed for a cultural shift.