Certified Professional in Accessibility Core Competencies (CPACC) — Question 20

Which action helps an organization respond quickly to accessibility concerns from public site users?

Answer options

• A. Direct the issues through normal customer service channels.
• B. Ensure all issues from the public are handled with equal priority.
• C. Include a simple way for the public to raise accessibility issues.
• D. Include issues in product backlogs for future planning.

Correct answer: C

Explanation

The correct answer, C, emphasizes the importance of having a straightforward mechanism for users to report accessibility issues, enabling prompt responses. Option A is less effective as it follows a longer customer service protocol, while B does not prioritize accessibility concerns specifically. Option D delays action by planning for future updates instead of addressing immediate issues.