Senior Professional in Human Resources (SPHR) — Question 24

Each collective bargaining agreement outlines the process to file a grievance. Most agreements define a four-step approach to the grievance procedure. During which one of the following steps of the grievance procedure, might the president of the local union meet with the manager of the plant at which the employee with the grievance works?

Answer options

• A. Initiate the complaint
• B. Escalate the complaint internally
• C. Reach the highest level of internal escalation
• D. Participate in binding arbitration

Correct answer: B

Explanation

The correct answer is B because during the escalation of a complaint, higher-level discussions involving union representatives and management typically occur. Options A and C refer to earlier or later steps in the process and do not involve direct meetings at this stage, while D pertains to a formal resolution process that occurs after all internal steps have been exhausted.