HPE Aruba Certified Professional (ACP) – SD-WAN — Question 35

A cabling technician has relocated an access point to your company’s boardroom. Users are now reporting choppy video when making a video call from their devices in the boardroom. Which troubleshooting methodology would be the most suitable to start?

Answer options

• A. Top-down/Bottom-up
• B. Divide and conquer
• C. Replace configuration
• D. Follow the path

Correct answer: A

Explanation

The Top-down/Bottom-up methodology is appropriate here as it allows for a comprehensive analysis of the issue by starting from the higher-level network layers before drilling down to the specifics. Other approaches like Divide and conquer may not systematically address the potential network layer issues, while Replace configuration and Follow the path are less effective for diagnosing video call quality problems.