HPE Aruba Certified Professional (ACP) – SD-WAN — Question 135

You are troubleshooting a complex routing issue after a recent change. Your customer has just called and reported that the issue now impacts all users. What should you do next?

Answer options

• A. Collect a ‘show tech’ and log a case with TAC.
• B. Restore the last-known working configuration.
• C. Ask the customer to send logs from each user.
• D. Explain to the customer what the issue is.

Correct answer: B

Explanation

Restoring the last-known working configuration is the most effective way to quickly resolve the issue and restore service while you investigate further. Collecting a 'show tech' and logging a case with TAC may be useful later but does not address the immediate issue. Asking for logs from each user could be time-consuming and may not help in quickly resolving the problem. Explaining the issue to the customer does not provide a solution and may lead to further frustration.